FAQs

DO YOU OFFER SAME-DAY DELIVERY?

-Yes, we do offer same-day delivery in Los Angeles County. 

WHEN WILL I GET MY ORDER? 

-Orders usually ship out within 3-5 business days. During the busy holiday season it may take longer to process your order. You'll get an email with the tracking number once your order is processed.

HOW DO I TRACK MY ORDER?

-If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with a link to the tracking.

CAN I MAKE CHANGES TO MY ORDER?

-If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.

WHY IS MY CARD DECLINING?

-If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.

WHEN DO I GET CHARGED FOR MY ORDER?

-When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.

I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?

-Yes, of course. We take pre-orders. You can DM or email us. Orders will arrive 3-4weeks. All Pre-Orders 15% off ! ( Items NOT guaranteed to be restocked) 

 

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

-Please contact us within 3 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.

 

HOW DO I MAKE A RETURN?

-At this time we do not accept returns/exchanges after the outfits are worn due to hygiene reasons.